Shipping policy

CONVERTTA aims to provide reliable shipping for all orders. Once your order is placed, please allow 1–3 business days for processing before shipment. Delivery times may vary depending on your location, courier service, holidays, weather, customs, or other delays outside our control.

After your order ships, tracking information may be sent by email when available. Please ensure your shipping address is correct before completing checkout. CONVERTTA is not responsible for lost or delayed packages caused by incorrect addresses or failed delivery attempts.

Shipping fees, delivery options, and estimated timelines will be shown at checkout when available. International customers may be responsible for customs duties, taxes, or import fees required by their country.

If your order arrives damaged or you receive the wrong item, contact us at yochononamazon@gmail.com within 7 days of delivery with your order number and photos. We are committed to helping customers receive their Lung Detox Mullein Diffuser Pens safely and efficiently.