Shipping policy

CONVERTTA aims to provide reliable shipping for all orders. Please allow 1–3 business days for order processing before shipment.

Delivery times may vary depending on your location, shipping carrier, holidays, weather, customs processing, or other circumstances outside our control.

Once your order ships, tracking information will be sent by email when available. Please review your shipping address carefully before completing checkout. CONVERTTA is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete address information or unsuccessful delivery attempts.

Available shipping methods, fees, and estimated delivery timelines will be shown at checkout. International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. Ships from Brooklyn, New York 11204, USA

If your order arrives damaged or you receive an incorrect item, contact us at support@shopconvertta.com within 7 days of delivery. Please include your order number and clear photos of the product and packaging so our support team can review the issue.