Refund policy

Customer satisfaction is important to CONVERTTA. If you receive a damaged, defective, or incorrect item, contact us at support@shopconvertta.com within 7 days of delivery. Include your order number and clear photos of the product and packaging so our support team can review your request.

Due to the personal-use nature of our aroma diffusers, opened or used products cannot be returned. To qualify for a return, items must be unused, unopened, and in their original packaging.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Original shipping charges are non-refundable unless the return is due to an error by CONVERTTA.

CONVERTTA reserves the right to deny return or refund requests that do not meet the requirements of this policy. We recommend inspecting your order promptly after delivery and contacting us as soon as possible if there is an issue.